ck777 Privacy Policy

1. Introduction and Applicability

This privacy policy applies to all members and users of the ck777 platform. By accessing the website or creating an account, you confirm that you have read this policy and agree to follow it.

ck777 is committed to providing a safe and transparent service for users in Bangladesh. Keeping your personal information secure is our responsibility, and this policy is the written expression of that responsibility. The full terms and conditions related to registration and participation on this platform are detailed on our Terms and Conditions page.

ck777 reserves the right to change this privacy policy at any time. In the event of changes, the "Last Updated" date at the top of the page will be revised. Members are advised to review this page regularly.

2. Information We Collect

Various types of information are needed to manage accounts and provide services on ck777. This information is collected from three main sources:

2.1 Information You Provide Directly

The information you provide during registration and account management includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password and security-related information
• National ID card or other identity documents (when identity verification is required)
• bKash, Nagad, Rocket, or Upay mobile number or bank account details for financial transactions

2.2 Automatically Collected Information

Some technical information is collected automatically while using the platform:

• IP address and device type
• Browser and operating system information
• Session duration and page browsing history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may collect necessary verification information from identity verification agencies or fraud prevention services. This information is used solely for the purpose of ensuring security and legitimacy.

3. Purposes of Using Your Information

ck777 uses your information only for lawful and specific purposes. The main reasons for using your information are outlined below:

• Account Management: Completing registration, ensuring login security, and providing account-related information.
• Processing Financial Transactions: Completing deposits and withdrawals and ensuring transaction security.
• Identity Verification: Preventing registration by those under 21 and confirming account ownership.
• Customer Support: Resolving issues via live chat or email.
• Fraud Prevention: Detecting unusual activity and protecting platform security.
• Meeting Legal Obligations: Retaining information necessary to comply with applicable laws and regulations.
• Service Improvement: Analysing user experience to further improve the platform.

Your information may be used to send personalised promotional messages. However, you can opt out of such communications at any time.

4. Information Sharing and Third-Party Relations

ck777 does not sell or commercially share your personal information. However, limited information transfers may occur in specific circumstances:

4.1 Service Partners

Our partners in payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, and technology services receive only the information necessary to provide those services. They are contractually bound to uphold ck777's privacy standards.

4.2 Disclosure for Legal Reasons

We may be required to disclose information in response to a court order, a valid request from a government authority, or to comply with applicable law. In such cases, only the minimum necessary information will be provided.

4.3 Third-Party Privacy Policies

Game software providers (Pragmatic Play, PG Soft, JILI, Evolution, and others) and other technology partners have their own privacy policies. You are advised to contact the relevant company directly regarding those policies.

5. Data Storage and Security

ck777 adopts industry-standard technical and administrative measures to protect your information.

5.1 Security Measures

• Data transmission is secured through SSL (Secure Socket Layer) encryption.
• Database encryption and restricted access controls are applied.
• Regular security audits and vulnerability tests are conducted.
• Staff receive data protection training and are required to sign confidentiality agreements.

5.2 Data Retention Period

All information is retained while the account is active. After an account is closed, some information may be retained for a set period due to legal and regulatory requirements. Once no longer needed, information is securely deleted or anonymised.

6. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the ck777 website. These help improve the user experience and maintain platform functionality.

6.1 Types of Cookies

• Essential Cookies: These are required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember language preferences and customised settings.
• Analytics Cookies: Used to analyse platform usage and improve the service.

6.2 Cookie Controls

You can control or reject cookies from your browser settings. However, rejecting certain cookies may limit some platform functionality.

7. Your Rights

As a ck777 member, you have certain fundamental rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: You can request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though some information may need to be retained for legal reasons.
• Right to Restrict Processing: In some cases you can request that the scope of how your information is used be limited.
• Right to Opt Out of Promotional Communications: You can request at any time to stop receiving marketing messages.

To exercise these rights, contact our support team via 24/7 live chat or email. Our support team responds in both Bangla and English. For common questions, you can visit our FAQ page.

8. Protection of Minors

ck777's services are intended only for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of registration. If we have reason to believe that a person has registered using a false age, that account will be suspended immediately and the associated information will be deleted. For more information on responsible gaming, you are advised to read our Responsible Gaming Guidelines.

9. International Data Transfers

ck777's servers and data processing infrastructure may be located in various countries. Your information may be transferred outside of Bangladesh during processing.

For such international transfers, we ensure that the receiving party maintains adequate data protection standards and is bound by the necessary agreements with ck777.

10. Policy Changes and Notification

This privacy policy may be revised from time to time due to changes in services, technological developments, or legal requirements. Members will be notified of significant changes via email or through the platform.

Any revised policy will take effect from its publication date. Continued use of the platform after changes are made will be considered your acceptance of the revised policy. To learn more about ck777's overall services and our commitments, visit our About Us page.

11. Complaints and Contact

For any questions, concerns, or complaints regarding the protection of your information, please contact our support team. Our customer service team provides assistance in both Bangla and English, 24 hours a day, 7 days a week.

After receiving a complaint, we will respond within a reasonable time and conduct an investigation if necessary. For data protection complaints, please write to us at our email:

[email protected]